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Hello, I’m Niamh

UX & Research Lead

Solving business problems and defining great customer experiences through research and design.

Product Design Lead

  • Leading innovation projects through design
  • Continuous discovery & testing
  • UI & content design
  • Agile backlog prioritisation
  • Alignment through Design Thinking
  • Startup experience

UX Research

  • Scalable UX Research roadmaps
  • Blend of qualitative & qualitative methods
  • End-to-end research study execution
  • Customer needs to actionable insights
  • Cognitive Science grounding
  • Data-collection and analysis

Design Strategy

  • Design thinking coaching
  • Workshops and design sessions
  • Scaling design practices
  • Product roadmap & prioritisation 
  • OKRs
  • Education and mentorship

Projects I’ve Led

Aspen Grove Solutions – Product Innovation

Borrower Engagement

How might we get borrowers help with their loans when they need it, and help banks automate complex mortgage assistance processes?

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Aspen Grove Solutions – Product Innovation

Home Maintenance Journey

How might we design a “killer-app” feature that offers real value and help to homeowners maintaining their most valuable asset?

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Aspen Grove Solutions – Product Innovation

Zippity Proof of Concept

How might we align stakeholders, co-create and validate solutions for a consumer app connecting banks with homeowners?

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Microsoft – Stakeholder Alignment

Journey Mapping

How might we understand a complex product lifecycle, validate customer pain points, align stakeholders and uncover opportunities for enhancement?

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Aspen Grove Solutions – Strategic Planning

Desiging Strategy

How might we define a strategic direction in order to prioritise OKR’s, work-streams, product roadmap, resourcing and brand strategy?

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