Hello, I’m Niamh
UX & Research Lead
Solving business problems and defining great customer experiences through research and design.
Product Design Lead
- Leading innovation projects through design
- Continuous discovery & testing
- UI & content design
- Agile backlog prioritisation
- Alignment through Design Thinking
- Startup experience
UX Research
- Scalable UX Research roadmaps
- Blend of qualitative & qualitative methods
- End-to-end research study execution
- Customer needs to actionable insights
- Cognitive Science grounding
- Data-collection and analysis
Design Strategy
- Design thinking coaching
- Workshops and design sessions
- Scaling design practices
- Product roadmap & prioritisation
- OKRs
- Education and mentorship
Projects I’ve Led
Aspen Grove Solutions – Product Innovation
Borrower Engagement
How might we get borrowers help with their loans when they need it, and help banks automate complex mortgage assistance processes?
Password protected
Aspen Grove Solutions – Product Innovation
Home Maintenance Journey
How might we design a “killer-app” feature that offers real value and help to homeowners maintaining their most valuable asset?
Password protected
Aspen Grove Solutions – Product Innovation
Zippity Proof of Concept
How might we align stakeholders, co-create and validate solutions for a consumer app connecting banks with homeowners?
Password protected
Microsoft – Stakeholder Alignment
Journey Mapping
How might we understand a complex product lifecycle, validate customer pain points, align stakeholders and uncover opportunities for enhancement?
Password protected
Aspen Grove Solutions – Strategic Planning
Desiging Strategy
How might we define a strategic direction in order to prioritise OKR’s, work-streams, product roadmap, resourcing and brand strategy?
Password protected